Why Build Community?

Back when I first recommended Microsoft Dynamics NAV to my company as an ERP solution, I was a lone voice in my universe. I had run the whole gauntlet of the request for proposal, partner screening, requirements planning, and final selection, and ultimately I was the person in charge and therefore responsible for where our company ended up because of my choice.

The first few years of using Microsoft Dynamics NAV were a little rough and I did many of the following things to solve problems:

  • Spent hours on the internet searching for terms that might get me some results. Many of the searches ended up in programming and development forums that would show me the code behind what was happening, but wouldn’t help me, as an end user, figure out what steps I should take.
  • Read the manuals I had gotten from my partner. I spend hours going through the manuals I had been given and trying to piece together how I could do more advanced tasks by cobbling together the simple examples I had.
  • Brainstormed with my boss and my staff. We had quite a few long conversations about how to get things done. Some of these conversations actually solved the problem, many of them ended up with needing to go back to the manuals, or the internet, or to our partner.
  • Just tried it in the live system to see if I could figure it out. Sometimes this was successful and sometimes it created more problems than where I had started.  I was an inexperienced end user who didn’t even know having a test system was possible. When pressed, I took the risk (in small steps) to see if I could get it figured out.
  • Called our partner for help. When all of the above failed, I would reach out to our partner for assistance and pay them to help us out.

What an incredible waste of time!  I had spent hours and hours of time trying to solve simple problems. Why? Because I thought I was alone. Because I thought I was the only person who could solve what we had. Because I hadn’t built a network.

Eventually, I got smarter. I started to ask our partner, “Surely you have other customers who have this same problem. What do they do?”, and in return I got silence and an invoice for services. I went back to the internet and looked again, and this time, I learned about user groups and began to look for a user group for Microsoft Dynamics NAV, and I found one! I started small, lurking in webinars and listening and learning and applying all the things I learned back at the office.

Since then, I’ve gotten the opportunity to regularly attend the annual user group conference, and have built a robust network with other NAV users. While I do still go to the internet for answers, I know where to go and where not to go to get my answers. I know where to get the right manuals for what I really need. I don’t mess things up in my live system because I have an effective test system. I still pay my partner for help, but I get to pay them for things that really make a difference in improving things at my company instead of paying them to help with things I should be able to do myself. Most importantly, I have a whole network of Controllers and CFOs and other professionals from other companies who I can email or call to help solve a problem.

I’m no longer a lone voice, but a single voice in an entire chorus of knowledgeable NAV users who are making a difference at their companies because we’ve all chosen to build a community together.

If you haven’t found your community yet, find it here at www.navug.com .

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Blogiversary Top 20 (#4) Maximize your Microsoft Dynamics NAV 2009 Classic screen space with user level configuration options

We’re celebrating our one year blogiversary by reposting the Top 20 Most Viewed in the last year, as determined by you, our readers! Follow this link to see the entire list. Enjoy!

One of the first things I do when I get a new person started using NAV is to show them how to customize their screens using different NAV options available at the user level. The NAV defaults start us off with white space in weird places, columns we may not necessarily use, and headers we can’t read. These are all possible to fix easily at the user level, and I’ll share my six tricks with you today.

Today we’re just going to cover the Microsoft Dynamics NAV 2009 Classic client. The Role Tailored Client, with its updated look and feel, is significantly different and Microsoft has done a great job of addressing many of these small challenges with the new client.

  1. Change the size of the main navigation pane. You can do this by hovering on the vertical blue separator bar until you get a double-sided arrow, and then move your pane to the left or right.
  2. Get rid of unwanted menu options. If you’re not using the Jobs or Service Menus, right-click on that item and choose hide. You can always add something back to the menu by right clicking and choosing show.
  3. Increase your header size. Every screen starts out with the header line as one line tall. This means that you can’t read most of the information in your headers. Hover at the bottom of the blank grey box at the top left of the lines area until you get a double ended arrow, then click and pull down to see more lines within the header.
  4. Check your row height. Depending on your preference, you might prefer rows taller or shorter than what is the default. Choose any grey separator bar on the left side of the lines area between two rows and move it up for shorter or down for taller. Your adjustment will be equally sized for all rows.
  5. Change your columns. Make sure to show only the things you need. There are almost always more options available with the default than what you will use in day-to-day transactions. If you have a coworker in a similar role, it may be best to check to see what they use regularly when you’re just getting started. Hide anything you don’t need just by using right-click and hide. Just like with the menu options, you can right-click and show if you want to put something back on your screen.
  6. Make the glued column smaller. In NAV 2009 Classic, on every screen, one column is always designated as the “glued” column. This column is generally the Description column. You’ll know which one this is when you try to resize it to a smaller size and get the error, “You resized the glued column Description, which then expanded automatically to fill otherwise empty space”. This can get frustrating for new users, because it seems there is not a solution. There are two recommendations that I have to get past this.
    1. Place your mouse to the right of the glued column separator, and move from right to left until you get a double-headed arrow. Left click, hold, and aggressively move to the left, farther than where you want to end up. This will make your glued column narrower, but only if you have a bunch of columns off to the right already.
    2. Another way to accomplish this is to add a column that you don’t need to the right and make it really really wide, so that it creates visual white space on the right hand portion of your screen.

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Blogiversary Top 20 (#5) PowerPivot to the People

We’re celebrating our one year blogiversary by reposting the Top 20 Most Viewed in the last year, as determined by you, our readers! Follow this link to see the entire list. Enjoy!

As a Controller at a small to medium-sized business, I struggle with the big BI question:  do I invest in a business intelligence package or do I do it myself?

When I first became aware of PowerPivot, a free Excel add-on that became available with Microsoft Office 2010, I was excited and also a little relieved. While the emergence of PowerPivot didn’t completely solve my dilemma, it sure gave me some significant options for more data accessibility. I didn’t have to depend on my partner or an IT employee with special skills to build me a dataport from NAV, or to piece together an SQL query, or to build a cube I could apply queries to. Because I have PowerPivot, suddenly I can be Super-Controller; accessing tables directly in my NAV database, pulling ginormous amounts of data into a single spreadsheet, and manipulating the data with lightning speed into familiar Excel pivot tables, all without asking for help.  powerpivotcrush

So, when I read in a recent article from MSDynamicsWorld.com that New Office 2013 Licensing May Put PowerPivot, Power View Out of Reach for Some Microsoft Dynamics Users, I was actually pretty alarmed and then pretty upset. How dare Microsoft give us this shiny new Christmas dream and then snatch it away like some kind of horrible data-reneging Grinch!

I went looking for a few more answers about exactly what was going on, and what I found out was that Microsoft has actually taken PowerPivot out of most versions of Office 2013. This is a big deal because it was previously available in all versions of Office 2010, so Microsoft is actually removing functionality. PowerPivot is only available in Office 2013 if you get Office Pro Plus through volume licensing or through Office 365 subscriptions. Basically, this means PowerPivot is not available in any retail Office 2013 packages, so therefore, is only reachable by companies who have enough purchasing power to utilize volume licensing packages. So, a tool that was designed, in my opinion, to give BI power directly to the people by making it simple enough for financial folks to pull their own data, has now been restricted to only business class licensing. If you’re looking for some interesting theories as to why this might be, read Hey, Who Moved My (PowerPivot 2013) Cheese?

Mr. Excel himself (Bill Jelen), the uberist Excel geek of them all, has some great stuff to say about PowerPivot, including “PowerPivot is the best new feature to hit Excel in 20 years” and a few other things here including a great short video explaining why we should care.  I just said in a recent NAVUG Ask the Experts Finance webinar only two weeks ago that as a financial professional who uses NAV, learning to use PowerPivot should be the most important skill finance people should learn in the next year.

Microsoft has missed a huge opportunity to finally settle a score in the BI arena for small to medium businesses by making this move.  There has always been the argument that using Excel spreadsheets is a risky proposition for financial professionals. You can really create some big problems for yourself if you are not careful in how you manage your spreadsheets.  Some companies even go so far as to outlaw them and attempt to go spreadsheet free.  Companies who sell BI packages lean on this pretty hard, trying to remove spreadsheets from the list of available choices.

I say this risk is greatly offset by the benefit of being able to use a tool that can pull, in a safe way, massive amounts of data that can be manipulated by the typical Excel end-user quickly and efficiently.  For me, the benefit PowerPivot brings to my company tips the scale on sinking money into a BI solution, and keeps me firmly in the DIY BI camp, with Excel as my primary tool. Making PowerPivot available in all new versions of Excel seals the deal and makes BI in Excel a revolution of equality, ensuring equilateral Excel adoption in the business world.

I’m glad to see so many people bringing forward a call to action to bring PowerPivot back to all versions of Office, not just Pro Plus and Office365 subscriptions. I’m adding my voice, and will continue to ask Microsoft to bring PowerPivot to the people!


Blogiversary Top 20 (#9) Where can I learn more about NAV analysis reports and analysis by dimensions?

We’re celebrating our one year blogiversary by reposting the Top 20 Most Viewed in the last year, as determined by you, our readers! Follow this link to see the entire list. Enjoy!

Analysis reports and analysis by dimensions are the native reporting options that extend NAV reporting to the item ledger entries generated from the sales, purchasing, and inventory areas of the application. I find that many users don’t know that this reporting option exists and think it is one of the more underutilized areas by NAV financial users.

These reporting options can be found on the general ledger, sales & marketing, purchasing, and inventory menus.

The main advantage this reporting tool has over account schedules is that it reaches a further level of detail that just isn’t recorded on the general ledger. Being able to get to quantity information at the item or location level in addition to the dollar values posted makes these tools great as a way to get operational reporting.

What is the difference between the two?

Analysis by dimensions is a query tool. The key to using this tool effectively is to use aggressive filtering, especially if you have a large number of items. It can be a very quick way to get information about what may be going on with a single or small group of items. You can also export to Excel and it shows up in a pivot table.

Analysis Reports allow you to configure and save row setups and column layouts for later use, which makes it a reporting tool. These reports work a lot like account schedules, with some added features to accommodate the additional data you can reach because you’re reporting against the item ledger entry tables instead of the general ledger.

A few hints on analysis reports and analysis by dimensions:

  • Skip the analysis report on the general ledger menu and use accounts schedules; you’re not going to get any added value here.
  • When posting sales or purchase orders, you must be fully utilizing the sub module, i.e. do not allow any posting of lines to general ledger accounts on the sales or purchase order documents. Any posting that goes “around” these modules will cause your analysis report to show a lower number than what is on your general ledger. Avoid the argument of reporting credibility by understanding this, and either being able to explain the variance, or prevent it from happening altogether.
  • Know that analysis reports will not automatically update if you add new items. You’ll need to go in and do this manually to each report every time you add new items.

For those of you who are looking for more resources on Analysis by Dimension and Analysis Views, reference the documents below, found on Customer Source:

Documentation => User Guides => Overview of Training Manuals and Hands-On Labs for Microsoft Dynamics NAV 2009

  • Trade in Microsoft Dynamics NAV 2009 – Chapter 9
  • Business Intelligence for Information Workers in Microsoft Dynamics NAV 2009 – Chapter 5

Documentation => User Guides => Overview of Training Manuals for Microsoft Dynamics NAV 5.0

  • Trade in Microsoft Dynamics NAV 5.0 – Chapter 10
  • Business Intelligence for Information Workers in Microsoft Dynamics NAV 5.0 – Chapter 6